Refund & Cancellation Policy
One product, one price, one payment: the Couple Report unlock at $9.99. This page says when we give the money back and how to ask. It forms part of our Terms of Service.
1. What you are buying
Attune sells two things: the Couple Report unlock, and cosmic readings (section 3). The Couple Report unlock is a one-time unlock of the full report for one result: the trigger points, texting rhythm, attachment lean, values alignment, and fit-score breakdown for that specific pair of answer sets. It is digital content, delivered immediately, in the browser you bought it in. It is not a subscription — nothing recurs, and there is nothing to cancel.
You can read the free half of the report before deciding. If anything about what is behind the paywall is unclear, ask us before you pay: 028narim@gmail.com.
2. Once the report unlocks, it is not refundable
The whole thing is delivered the moment you pay, and it cannot be handed back. So the checkbox at the paywall asks you to confirm two things before you buy: that you want the report now, and that you understand it cannot be refunded once it opens. We record that you checked it, and which version of these policies you checked it under.
That request matters legally as well as practically. Consumers in the EU, the UK, Korea and several other markets have a statutory period in which they can withdraw from an online purchase; for digital content, asking for immediate delivery is what brings that period to an end. It is the reason the box is phrased as a request rather than a waiver.
The report stays readable and downloadable for 7 days from the purchase, after which we destroy it along with both sets of answers — that is the privacy promise on every report screen, and it is the same 7 days whether you buy on the first day or the sixth. Download the PDF and it is yours permanently; it is built in your browser, not fetched from us. If the window closed before you could open what you paid for, that is section 4 and the money comes back.
If the report never unlocked, none of that applies. Nothing was delivered, so nothing was bought — you can withdraw for any reason, and you do not have to give one. Section 4 lists the other situations where the money comes back regardless.
3. Cosmic readings
The Month Ahead and The Year Ahead are one-time purchases of a written reading. They work the same way as the report above, with one difference worth stating plainly: the reading does not exist when you pay. It is written from your birth details immediately afterwards, which normally takes seconds.
If the reading was never written, you have not received anything and the money comes back in full. You do not have to ask twice or explain. If it was written and delivered, it cannot be refunded — the summary screen asks you to confirm that before you pay, for the same reason the paywall does above.
Today's Reading is free, so nothing here applies to it.
A reading is deleted 7 days after it is written. Not having opened it in that window is not in itself a reason for a refund — the link is emailed the moment it is ready and works for the whole period — but if it expired because something on our side stopped you opening it, that is section 4 and the money comes back.
4. When we refund, no argument
- The report did not unlock within a few minutes of payment, and we could not fix it.
- You were charged more than once for the same report — we refund the duplicates immediately.
- You were charged an amount other than the price shown to you.
- Your partner deleted their answers before you had a reasonable chance to read the report, so the report you paid for no longer exists.
- We discontinued the service within 30 days of your purchase.
- The purchase was not made by you — for example a card used without your permission, or by a child in your household.
Those are the cases where the report was not delivered as described, so they sit outside the rule above. Ask within 14 days of the charge; outside that window, write to us anyway — we would rather hear about it late than not at all.
5. When we usually do not
We do not generally refund a report that unlocked and was read, on the grounds that you disagreed with what it said. The report is a reflection of the answers two people gave, and it is described honestly before you pay: it is not therapy, not a diagnosis, and not a prediction about your relationship. Disliking the result is not a defect.
That is a default, not a wall. Mandatory consumer law in your country comes first, always, and a request made in good faith is read by a person, not a policy.
6. How to ask
Email 028narim@gmail.com from any address. Send us whichever of these you have — any one is enough to find your purchase:
- The link to your report. The easiest one, and the one you are most likely to still have: it identifies the exact report and the order that paid for it.
- The Polar receipt or order number from the confirmation email.
- Roughly when you paid, if you no longer have either of the above.
No form, and no reason required for the cases in section 4.
We reply within 5 business days. Approved refunds are issued through Polar to the original payment method — typically 5–10 business days for it to appear, depending on your bank. When a report is refunded it re-locks automatically, which is the other half of the bargain.
7. Before you call your bank
A chargeback costs both of us time, and it can lock your report while your bank investigates. Almost every dispute we have seen would have been a two-line email. Please try us first — if we owe you the money, you will get it faster this way.
8. Contact
Attune — 028narim@gmail.com